Terms of service

Terms of Service

This website is operated by Hugh C Ltd, a company registered in England and Wales.
Company Number: 15845192

By accessing or using this website (thewindfall.co.uk), you agree to be bound by the following Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our website or purchase our products.

1. Overview

These Terms govern your use of our website and the purchase of products from Windfall. Throughout the site, the terms “we”, “us”, and “our” refer to Hugh C Ltd, trading as Windfall.

We reserve the right to update, change, or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your country of residence, or

  • You have the consent of a legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Products & Information Disclaimer

We sell cosmetic and skincare products, including the Revive Balm.

All product descriptions, images, and information are provided for general informational purposes only and do not constitute medical, dermatological, or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a known skin condition, allergy, or medical concern, you should consult a qualified healthcare professional before use.

4. Personal Use Only

Our products are sold for personal, non-commercial use only. You may not resell, distribute, or commercially exploit any product purchased from this website without our prior written consent.

5. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit or prohibit quantities purchased per person, household, or order

  • Cancel orders where pricing or product information contains errors

If your order is cancelled after payment has been processed, you will receive a full refund.

6. Pricing & Payments

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before an order is dispatched. We use secure third-party payment providers to process transactions. We do not store or have access to your full payment details.

7. Shipping & Delivery

Delivery times provided are estimates only and not guaranteed.

Once an order has been handed to the courier and tracking information has been issued, responsibility for delivery handling and transit lies with the carrier.

This does not affect your statutory rights where goods are lost, damaged, or faulty.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms and applies to all purchases.
Please review it carefully before placing an order.

9. Hygiene & Product Safety

Due to the nature of skincare and cosmetic products, opened or used items cannot be returned unless they are faulty or incorrect.

You agree to use our products strictly in accordance with any instructions, warnings, or guidelines provided on the product or website.

10. Limitation of Liability

To the maximum extent permitted by law, Hugh C Ltd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profits

  • Loss of data

  • Loss of business

  • Personal dissatisfaction with cosmetic results

Our total liability for any claim relating to a product purchased from this website shall not exceed the amount paid for that product.

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter that cannot be excluded under applicable law

11. Assumption of Risk

By purchasing and using our products, you acknowledge that skincare products may produce different results for different individuals.

You accept full responsibility for any skin reactions, sensitivities, or outcomes resulting from product use, except where caused by a defective product.

12. Chargebacks & Payment Disputes

You agree to contact us at info@thewindfall.co.uk to attempt to resolve any issue before initiating a chargeback or payment dispute.

We reserve the right to provide order records, delivery confirmation, and communication logs to payment processors or financial institutions in the event of a dispute.

13. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Branding

  • Logos

  • Product designs

  • Website layout

is the intellectual property of Hugh C Ltd and may not be copied, reproduced, or used without our prior written permission.

14. Prohibited Uses

You are prohibited from using this site or its content:

  • For any unlawful purpose

  • To violate any laws or regulations

  • To infringe upon our intellectual property

  • To transmit malicious code, viruses, or harmful software

  • To attempt unauthorized access to our systems or data

We reserve the right to terminate your access if you violate these Terms.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

16. Third-Party Services & Links

We may provide access to third-party tools or links. We do not control or assume responsibility for third-party content, websites, or services.

Your use of third-party services is at your own risk.

17. Termination

We reserve the right to suspend or terminate your access to the website or services at any time, without notice, if you violate these Terms.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain valid and enforceable.

19. Entire Agreement

These Terms, together with our Return & Refund Policy and Privacy Policy, constitute the entire agreement between you and Hugh C Ltd regarding your use of this website and our services.

20. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

You agree that any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Information

For any questions regarding these Terms, please contact:
info@thewindfall.co.uk